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Abijah Gupta

About me:

A result oriented human resources practitioner with experience ranging from administrative support, finance, customer relations to graphic and web designing, audio/video production and social media marketing. This diverse experience is supported in part by a Diploma in Computing Science: Operations & Management (CSOM) and a Bachelor Degree in Business Administration (Major: Human Resource Management) from Thompson Rivers University.

Core competencies include:
Customer Service ● Troubleshooting ● Process Re-engineering ● IS Change Management ● Strategic Planning ● Blogging ● Web Development ● Public Speaking ● Social Networking ● Social Media Marketing ● Audio/Video production

My Resume

Chateau Motel logo

Professional experience:

Locally owned bed & bath accommodation with 52 rooms.
Front Desk Agent
● Maintained an up-to-date inventory of vacancies, reservations and room assignments along-with monthly and yearly occupancy reports
● Registered arriving guests and assigned rooms based on guest preferences/requests
● Collaborated with the booking, housekeeping and maintenance departments to ensure prompt
responses to guests’ needs
● Responsibly logged cash and other mode of payments along-with compiling and verifying end-of-day transaction sheets, transaction receipts, vouchers and housekeeping reports using computerized/manual systems
● Generated, updated, sent and filed paperwork and invoices for various private companies and Alberta government branches (AISH, Alberta Supports) dealing with the business
● Redesigned and webmastered the business website using BookingSuite as back-end
● Overhauled data reporting methods to increase efficiency and productivity using a combination of pen-and-paper and Excel spreadsheets
● Answered business services and registration inquiries, by telephone, online and/or in-person, providing information about community services along-with addressing and resolving guest concerns
● Reconciled monthly invoices for and Expedia reservation commissions

Teck Resources logo

TECK COAL ● Calgary, AB ● SEPT 2013 – DEC 2014
Canada's largest diversified resources, metal and mining company.
Change Coordinator
● Coordinated e-tickets for online/offline production system changes using ITSM ticketing system
(ServiceNow) for the second largest business unit in the company
● Actively participated in the weekly Change Advisory Board meeting to review upcoming downtimes and avoid adverse business impact in consultation with various team leads
● Collaborated with various team managers to compile and submit monthly financial forecasts & budgets for all 13 teams under IS&T along-with quarterly enterprise chargeback reports
● Reduced monthly reports processing time by 50% by programming Excel VBA macro powered
● Compiled and submitted data for the Information Services & Technology (IS&T) department Budget 2015 in coordination with managers and other departments

Econolodge logo

ECONOLODGE ● Kamloops, BC ● NOV 2011 – APR 2012
The second-largest economy motel chain brand in the Choice Hotels system in the US and Canada.
Front Desk Executive
● Maintained an inventory of vacancies, reservations and room assignments
● Registered arriving guests and assigned rooms
● Compiled and checked daily record sheets, guest accounts, receipts and vouchers using computerized/manual systems
● Answered enquiries regarding hotel services and registration by letter, by telephone and in person, providing information about services available in the community and resolved guests' complaints 

Tim Hortons logo

TIM HORTONS ● Kamloops, BC ● JAN 2015 – JUN 2016
Canada’s largest quick service multinational fast food restaurant chain.
Night Production
● Responsible for overnight baking and preparation of customer orders based on time priority and product quantity. With 11 months of previous experience (Apr 2012 - Aug 2013), prepared and served food orders, addressed customer concerns and complaints effectively and assisted team members in a fast paced environment.
● Successfully planned and organized the 2015 Staff Christmas Party for 30+ members. 

Thompson Rivers University TRU logo


Bachelor Degree in Human Resource Management (BBA, HR)
(First Class Standing with CoOp)
THOMPSON RIVERS UNIVERSITY ● Kamloops, BC, Canada ● 2016

Diploma in Computer Systems: Operations and Management (CSOM)
THOMPSON RIVERS UNIVERSITY ● Kamloops, BC, Canada ● 2012 

coffee in, code out


Social Media Coordinator & Webmaster/Developer
● Organic brand development with detailed analytics on website/blog/Facebook page designing and maintenance, traffic growth, social media boosts and optimized scheduling.
● Practiced knowledge of online advertisement campaigns with strong metric analytical skills in leading social media. Skillful understanding of websites like eBay, Amazon and Paypal.
● Practised knowledge of static websites/blogs with multimedia content using HTML, CSS and JavaScript. In-depth experience in Blogger, WordPress, Microsoft Expression Web and Mobirise. Some of my work: (You're already here!) (Kamloops based family restaurant) (Canadian photographer & cinematographer) (Edmonton based economic motel accommodation)

Other Skills
● Proficient in Microsoft Office and Google Suite: Excel/Sheets, PowerPoint/Slides, Word/Docs, Access, Visio, Outlook and Lync
● Databases & Programming: Oracle 11g, SQL Express, Visual Studio 2013.NET

Audio/Video Production
● Skilled in audio editing (arranging, mixing and mastering) musical scores using Apple GarageBand, Sony Sound Forge, Magix Music Maker, SampleTank, Acoustica Mixcraft & Cockos Reaper.
● Practiced knowledge of multi-layered graphics and video editing with tools like Magix Vegas Pro and Adobe Photoshop/Premiere. Animated and rendered 3D models, clips and scenes using Autodesk Maya Pro. 
Example 1: Sound Director for theTRULipDub project with 300+ cast members and 35 crew members. (Video on the right)
Example 2: Director and Keyboardist for NamasteTRU with 6 LIVE musicians (See video here)

Team Work!

Community involvement / Volunteer & Musician

● As a musician, I've been involved as both helper and performer at the TRU International Days (IDays), TRUSU Diwali Night, TRU In-Service Day, TRU Halloween, TRU Christmas Party and the Royal Inland Hospital Foundation Fundraiser
● While working at Teck (Calgary) I got the opportunity to volunteer with some amazing people at the Calgary Food Bank, We Day Alberta along-with the Teck Caring4Kids & Magic Of Christmas events

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